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ACUCW2 - Administering Cisco Unified Communications Workspace Part 2: Advanced V10.5 (ACUCW2)

  • Overview
  • Who Should Attend
  • Certifications
  • Prerequisites
  • Objectives
  • Content
  • Schedule
Course Overview

Duration: 5 days

This hands-on, exclusive course builds on the foundation provided by ACUCW1 and focuses on advanced administration of Cisco Unified Communications Manager (CUCM) v10. In this course, you will learn to build the UC infrastructure, including deploying a variable-length on-net dial plan that supports multiple sites.

After learning how to configure the system, you'll discover how native presence and instant messaging and presence can enhance collaboration. You'll deploy a client services framework client, Jabber, and explore the challenges that are presented by the North American Numbering Plan (NANP).

You will explore bandwidth management and call admission control tools used to manage calling in a network with multiple sites. You will learn about mobility features, including device mobility, extension mobility, and unified mobility (single number reach), that are used in networks with multiple sites. You will configure hunt lists, call park options, and configure IP phone services.


Who Should Attend

  • Administrators who need a more comprehensive understanding of the Cisco UC infrastructure

  • Administrators, engineers, network architects, and integrators with overall responsibility for Cisco UC networks

Course Certifications

This course is part of the following Certifications:


  • ACUCW1 - Administering Cisco Unified Communications Workspace Part 1: Basic V10.5

  • CIPTV1 - Implementing Cisco IP Telephony and Video Part 1 V1.0



Course Objectives

  • Advanced CUCM architecture and terminology

  • How the CUCM Service and Platform GUIs and CLI work

  • Activate, start, and stop CUCM services

  • Configure base CUCM components, such as date time groups, device pools, and Call Manager groups

  • Build a dial plan including route patterns, route lists, and route groups supporting both the NANP and dialing in Europe

  • Deploy line/device Class of Service using partitions and calling search spaces and translation patterns for call blocking

  • Use local route groups and global transformations to simplify your dial plan

  • Build a dial plan supporting multiple sites with overlapping extensions

  • Investigate globalization and the challenges of the NANP

  • Configure advanced Class of Service capabilities such as time of day routing, client matter codes, and forced access codes

  • Hunt lists and their configuration

  • Use bandwidth management and call admission control tools to control calls between sites

  • CUCM mobility features: extension mobility, device mobility, and unified mobility (single number reach)

  • Configure presence and BLF

  • Set up media resources to use for MOH and conferencing

Course Content

1. Cisco Unified Communications Manager (CUCM)

  • Architecture

  • Deployment and Redundancy Options

  • Advanced Administration Options: CLI, OS, and Services

  • Managing Services and Initial Configuration

  • Configuring System Parameters

  • Issues in Multisite Deployments

2. CUCM Dial Plan and Calling Privileges

  • Call Routing Components 

  • SIP Trunks 

  • Calling Privileges and Restrictions

  • Digit Manipulation

  • Gateway Selection and PSTN Access Features

  • Local Route Groups and Global Transformations

3. Bandwidth Management and Call Admission Control

  • Configuring Codec Use

  • Implementing Call Admission Control

4. Cisco Unified Presence

5. CUCM Mobility

  • Implementing Device Mobility

  • Implementing Extension Mobility

  • Implementing Cisco Unified Mobility: Single Number Reach

6. Implementing Call Coverage

7. Cisco Unified Workspace Licensing (CUWL)

  • Managing User Accounts in CUCM using LDAP

8. E.164 and Globalization

Course ID: ACUCW2

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