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CICD - Implementing Cisco Collaboration Devices 1.0 (CICD)

  • Overview
  • Who Should Attend
  • Certifications
  • Prerequisites
  • Objectives
  • Content
  • Schedule
Course Overview

Course Duration: 5 days

Learn to maintain and operate a Cisco Unified Communications solution and prepare for the CICD certification exam (210-060).

In this course, you will be given an introduction to maintaining and operating a Cisco Unified Communications solution and its components, including:

  • Cisco Unified Communications Manager

  • Cisco Unified Communications Manager Express

  • Cisco Unity Connection

  • Cisco Unified Communications Manager IM and Presence Service

 

Who Should Attend

  • Network Video Engineer

  • Voice/UC/Collaboration/Communications Engineer

  • Collaboration Tools Engineer

  • Collaboration Sales/Systems Engineer

Course Certifications

This course is part of the following Certifications:

arrow CCNA Collaboration
Prerequisites

Course Objectives

  • Components of a Cisco Unified Communications solution and identify call signaling and media stream flows

  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service

  • Call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

  • Telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications

  • How to maintain a Cisco Unified Communications solution

  • Enable, configure, and manage the most common applications for users across Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Unified Communications Manager Instant Messenger and Presence

Course Content

1. Cisco Unified Communications Solutions

  • Understanding the Components of Cisco Unified Communications Solutions

  • Understanding the Characteristics of Cisco Unified Communications Solutions

2. Administrator and End-User Interfaces

  • Understanding Administrator Interfaces

  • Understanding End-User Interfaces

3. Call Flows in Cisco Call Control Platforms

  • Understanding Call Flows and Call Legs

  • Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager

  • Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

4. Endpoint and End-User Administration

  • Understanding End-User Characteristics and Configuration Requirements

  • Understanding End-User Implementation Options

  • Understanding Endpoint Characteristics and Configuration Requirements

  • Understanding Endpoint Implementation Options

5. End User Telephony and Mobility Features

  • Understanding Telephony Features

  • Enabling Telephony Features

  • Understanding Mobility Features

  • Enabling Mobility Features

6. Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

  • Understanding Cisco Unity Connection

  • Understanding End User and Voice Mailbox Characteristics and Configuration Requirements

  • Understanding End User and Voice Mailbox Implementation Options

  • Understanding Cisco Unified Communications Manager IM and Presence Service

  • Enabling Cisco Unified Communications Manager IM and Presence Service

7. Cisco Unified Communications Solutions Maintenance

  • Providing End-User Support

  • Understanding Cisco Unified Communications Manager Reports

  • Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports

  • Monitoring the System with Cisco Unified Real-Time Monitoring Tool

  • Monitoring Voicemail in Cisco Unity Connection

  • Understanding the Disaster Recovery System

 

 

Labs

 

Discovery 1: Verify System Information

Discovery 2: Obtain Platform Details with CLI from Cisco Unified Communications Manager

Discovery 3: Verify Voicemail Integration

Discovery 4: Discover the Cisco Unified Communications Manager CoS Implementation

Discovery 5: Discover the Cisco Unified Communications Manager Call Routing Implementation

Discovery 6: Discover the Cisco Unified Communications Manager Express COR Implementation

Discovery 7: Discover the Cisco Unified Communications Manager Express Call Routing Implementation

Discovery 8: Configure and Verify Endpoint Basic Configuration Elements

Discovery 9: Device Settings Configuration

Discovery 10: Configure Cisco Extension Mobility

Discovery 11: Configure Hunt Groups

Discovery 12: Configure Cisco Unified Mobility on HQ Phone 1

Discovery 13: Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager

Discovery 14: Verify the Cisco Unity Connection Integration

Discovery 15: Configure a User Template

Discovery 16: Configure a User

Discovery 17: Configure Cisco MediaSense for Video Greeting

Discovery 18: Configure Cisco Unity Connection for Video Greeting

Discovery 19: Use Cisco Unified Reporting

Discovery 20: Configure System Settings in the Cisco Unified Communications Manager CAR Tool

Discovery 21: Generate User Reports

Discovery 22: Generate and View a QoS Detail Report

Discovery 23: Generate and View a Gateway Utilization Report

Discovery 24: Generate a Cisco Unity Connection Serviceability Report

Discovery 25: Generate Cisco Unified Serviceability Reports

Hardware Lab 1: Explore Administrator Interfaces

Hardware Lab 2: Explore End-User Interfaces

Hardware Lab 3: Explore Call Flows in Cisco Unified Communications Manager

Hardware Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express

Hardware Lab 5: Implement End Users

Hardware Lab 6: Implement Endpoints

Hardware Lab 7: Enable Telephony Features

Hardware Lab 8: Enable Mobility Features

Hardware Lab 9: Implement End Users and Voice Mailboxes

Hardware Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service

Hardware Challenge Lab 11: Provide End-User Support

Hardware Challenge Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports

Hardware Lab 13: Monitor the System with Cisco Unified RTMT

Hardware Lab 14: Back Up Cisco Unified Communications Manager

 

Course ID: CICD

5 Days Course
SGD 4850.00
 
Singapore
5 Days Course
IDR 32500000
 
Indonesia
5 Days Course
On Request
 
Thailand
5 Days Course
MYR 8000
 
Malaysia

Show Schedule for 1 Month  3 Months  All 
Date Country Location Register
06 Nov 2017 - 10 Nov 2017 Singapore Singapore
04 Dec 2017 - 08 Dec 2017 Singapore Singapore
06 Nov 2017 - 10 Nov 2017 Indonesia Jakarta
04 Dec 2017 - 08 Dec 2017 Indonesia Jakarta
18 Dec 2017 - 22 Dec 2017 Thailand Thailand
06 Nov 2017 - 10 Nov 2017 Malaysia Malaysia